How Shop Online and Pick up in Store Works

It is as easy as 1, 2, 3, 4

Location pin

1. Choose a store for FREE pick up

You can search for the closest store by using your postal code. Select which store you'd like to pick up your order from the store locator in the menu.

Store locator
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2. Which items are eligible for pick up in store

All eligible pick up in store products will be indicated by this message on the product pages.
Free pickup at your store


3. Track your order

You have three options to look up the status of your order:

  1. Click the "Check Order Status" link from your order notification emails.
  2. Use the Order Status Lookup on the website by entering the order number and billing postal code.
  3. Login into your GT My Account and review your Order History.

Each order will display the status of the order and highlight any tracking numbers if items have been shipped. Additionally, when your items ship, you will receive an email notification that will contain a tracking number that you can use to track the package with any one of our courier partners.


4. Store pick up options

After you receive an email confirmation that your order is ready for pickup, choose between in store pickup or our curbside pickup service.

Make sure to bring your "Ready for Pickup" email with you to the store; we'll need to reference it for some key information. You have the option to show your “Ready for Pickup” email off of your phone or bring a printed copy for proof of purchase.

If you do not have your “Ready for Pickup” email available, you may show a piece of Government issued ID or contact our Customer Service team to be issued another email.

What if I can’t pick up my order at the store and need to send someone to pick up my order for me?
We allow you to designate a pre-authorized pickup person when you place an order.

Note: Please pick up your order within 7 days. All products from orders older than 7 days will be returned to the sales floor and a refund will be processed.