GT VIPTM Terms & Conditions

Last Updated: January 14, 2019

1. Program Overview

GT VIPTM (the “Program”) is a loyalty program of Giant Tiger Stores Limited (“Giant Tiger”) for participating Giant Tiger® or Tigre Géant® independently franchised stores (“Giant Tiger Stores”). By participating in the Program, Members (as defined below) agree that they have read, understood and accepted these GT VIPTM – Terms and Conditions (collectively, these “Terms”). For further Program details and information, including the benefits of the Program (“Program Benefits”), visit GiantTiger.com/GTVIP (the “Website”). Registration, membership and all Program Benefits are offered at the sole discretion of Giant Tiger.

2. Membership Eligibility and Registration

Membership is open to individuals over the age of majority in their jurisdiction of residence who have a Canadian mailing address and an e-mail address. Membership benefits are only available to Canadian residents. If an individual is under the age of majority in his or her jurisdiction of residence, he or she must have the permission of a parent or guardian where such consent is a requirement in the individual’s jurisdiction of residence. Giant Tiger may request confirmation of such permission. Membership is restricted to natural persons only and no corporation, trust, partnership or other entity is eligible to become a Member.

To participate in the Program and obtain Program Benefits (as defined below) with a membership account (a “GT VIP Account”), an individual must become a registered member of the Program (a “Member”). Individuals are only eligible to register for one (1) GT VIP Account in the Program.

To become a Member, individuals must create a GT VIP Account online through the Website or using the mobile GT VIPTM application (the “GT VIPTM App”).

No purchase or fee is required in order to become a Member. You must agree to these Terms, and if applicable, the GT VIPTM App end user terms and conditions.

Registration requires the creation of a password necessary to access a GT VIP Account online or through the GT VIPTM App. Anyone who knows a Member’s account number and password (collectively, “Credentials”) may be able to obtain access to such GT VIP Account. Members are responsible for maintaining the secrecy and security of their Credentials, for all activities that occur using their Credentials and for notifying Giant Tiger’s Customer Service (described in Section 13) of any unauthorized use of their Credentials. The Member, and not Giant Tiger, will be responsible for any loss arising from unauthorized use of Credentials or a Member’s failure to comply with these provisions.

3. Program Benefits

Members may receive Program Benefits through the GT VIP Account on the Website, the GT VIPTM App, or upon request through other types of commercial electronic messages such as email and texts, or postal mail. Certain Program Benefits must be loaded onto the GT VIP Account online or through the GT VIPTM App, or any other means that Giant Tiger may establish from time to time. In order to create a GT VIP Account online, or to download the GT VIPTM App, visit the Website or visit your applicable app store.

Program Benefits may include, without limitation:

  • GT VIPTM Deals, for redemption at Giant Tiger Stores for groceries, clothing and many other products. GT VIPTM Deals are automatically loaded onto your GT VIP Account. GT VIPTM Deals will appear as a line item discount on a receipt;
  • Bonus Deals, for redemption at Giant Tiger Stores for groceries. Bonus Deals are treated as tender on a receipt. Bonus Deals need to be added to your GT VIP Account individually.
  • Contests. Members may be eligible to enter, or be automatically entered into, contests, such as weekly draws to win purchases, vacations, home and personal makeovers and Giant Tiger gift cards, as offered by Giant Tiger from time to time. Contests are subject to additional terms and conditions set out in official rules that will be available at the time of entry. Non-Members may participate in contests; learn more for details.
  • Other benefits, which may include personalized offers, exclusive invitations to events, and access to exclusive savings and promotions of Giant Tiger and selected partners (such as gas, fitness, banking, health, dining, entertainment and travel).

For more details of Program Benefits, please view the GT VIPTM Program Benefits and FAQ web pages, which will be updated from time to time.

Membership must be established by displaying the GT VIP Account on the GT VIPTM App or providing the phone number registered to the GT VIP Account, before any Program Benefit can be redeemed. Photographs or other reproductions of barcodes or coupons will not be accepted. Barcodes and coupons are subject to the applicable rules of Giant Tiger for such offers.

Not all Program Benefits may be available to all Members, and are subject to time and geographic limitations and other conditions which will apply in addition to these Terms. Each Program Benefit is available once, unless expressly stated otherwise. Giant Tiger may limit quantities of products purchased or specific benefits received under Program Benefits.

4. Members’ Personal Information

Members’ personal information will be collected, used, disclosed and otherwise managed in accordance with the Giant Tiger Privacy Policy. By agreeing to these Terms, Members are also agreeing to the terms of the Privacy Policy and each Member undertakes to review those terms, as such may be amended from time to time.

Members are responsible for advising Giant Tiger of any changes to or corrections of their GT VIP Account information, including name, mailing address, e-mail address or any other required membership enrollment data, by contacting Giant Tiger Customer Service (described in Section 13) or by updating his or her GT VIP Account through the Website. Members may be required to submit documentation to support claims of GT VIP Account errors, at the sole discretion of Giant Tiger. Giant Tiger is not liable for misdirected communications such as postal mail or e-mail or any consequences thereof.

5. Cancellation of Membership

Members who wish to cancel their GT VIP Account can do so by calling or emailing Customer Service (described in Section 13), or cancelling through the Website. Members will not be able to benefit from the Program once the GT VIP Account is cancelled. It may take up to 5 days to cancel the GT VIP Account. Please note that cancellation of your GT VIP Account does not affect your other registrations and accounts with Giant Tiger (such as for online purchases). You may cancel all other registrations and accounts in accordance with the Giant Tiger Privacy Policy.

Giant Tiger may cancel any GT VIP Account for any reason in its discretion, including for any non-compliance with these Terms, the provision of any inaccurate or invalid GT VIP Account information, any attempt to deliberately damage any website or undermine the operation of the Program or GT VIP App, and any attempted assignment or transfer of the Member’s rights under these Terms.

6. Program Amendment and Termination

Giant Tiger reserves the right, in its sole discretion and without compensation, to amend, alter, withdraw or terminate the Program, including, without limitation, these Terms or any Program Benefits.

Giant Tiger may modify, in whole or in part, the following elements of these Terms:

  • the eligibility conditions for becoming a Member;
  • the Program registration process, administration and conditions;
  • the nature of Program Benefits and the manner in which they may be obtained; and
  • certain corporate information appearing in these Terms and any other changes required or recommended under applicable laws.

In the event these Terms or any aspect of the Program is restricted, suspended or changed, Giant Tiger will provide Members with advance notice by posting the amended Terms online on the Website and by sending notice (setting out the new clause or the amended clause and how it formerly read and the date on which the change will come into effect) using the Member’s email or mailing address, in each case 30 days prior to the date such amendment comes into force. Subject to the following paragraph, a Member’s continued participation in the Program following such notice will constitute consent to any amendments to these Terms or any other aspect of the Program. If the Member does not agree to any such amendments, the Member may cancel his or her membership without cost or penalty.

For residents of the Province of Québec, if any amendment entails an increase in the Member’s obligations or a reduction in Giant Tiger’s obligations, the Member may refuse the amendment and cancel his or her participation in the Program without cost, penalty or cancellation indemnity, in the manner indicated in the section of these Terms entitled “Cancellation of Membership”, within 30 days after the amendment comes into force, and the Member will then have 60 days in which to redeem any outstanding Program Benefits as of the effective date of termination that have not expired in their ordinary course. If the Member does not exercise the right to cancel his or her participation in the Program within 30 days after the amendment comes into force, the Member will be deemed to have consented to be bound by the amendment.

The Program has no predetermined date, and may continue until such date as Giant Tiger, in its sole discretion, designates as the termination date.

7. Limitation of Liability and Exclusions

NOTE: THE FOLLOWING TWO PARAGRAPHS DO NOT APPLY TO QUÉBEC RESIDENTS.

Giant Tiger, its franchisees, subsidiaries, affiliated and parent companies, and its and their respective officers, directors, authorized agents, and employees (collectively, the “Releasees”) are not liable for any harm due to a Member’s participation in the Program or any failure of the Website, including without limitation, liability for any expense, loss, cost, injury, damage, accident or any other matter whatsoever, however suffered or caused (including direct, compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to the Program, or by reason of the termination of or amendment to the Program in whole or in part, the addition, correction, modification or deletion of Program Benefits or other benefits or features with or without notice. SOME JURISDICTIONS MAY NOT ALLOW A LIMITATION OR EXCLUSION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO ALL MEMBERS AND SUCH MEMBERS MAY HAVE ADDITIONAL RIGHTS.

To the extent permitted by law, the Member hereby agrees to release and hold harmless the Releasees from any claim, liability or damage related to participation in the Program, including without limitation any claims arising from or related to the receipt of any Program Benefits.

8. Accuracy, Timeliness and Completeness of Information

While Giant Tiger uses all reasonable attempts to ensure the accuracy and completeness of information in connection with the Program and Program Benefits, Giant Tiger is not responsible for any information made available through the Program that is not accurate or complete. Giant Tiger will not be responsible for any errors or delays in providing any Program Benefits. Any reliance upon such information or participation in the Program will be at each Member’s own risk. Members agree that that it is the responsibility of the Member to monitor any changes to the material and the information in connection with the Program and Program Benefits.

9. Failure of Internet, Force Majeure and Related Matters

Releasees are not liable for any problems or technical malfunction of a telephone network or lines, Members’ spam filters, computer online systems, servers, access providers, computer equipment, software, or failure of any electronic message or Internet service. Giant Tiger is not responsible for any technical problems, traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to any computer, program, or other property related to or resulting from participating in or downloading any material relating to the Program or otherwise accessing the Website. Giant Tiger reserves the right, at its sole discretion and without limitation, to cancel or suspend the Program should a virus, bug or any other cause beyond the reasonable control of Giant Tiger corrupt the security or proper administration of the Program.

10. Intellectual Property

GT VIP, GIANT TIGER, TIGRE GÉANT, GT BOUTIQUE, SCOTT’S DISCOUNT, CHEZ TANTE MARIE and the Tiger head and circle designs, as well as other trade names and logos referenced in connection with the Program, are registered and common law trademarks of Giant Tiger Stores Limited or its licensors. Participation in the Program does not authorize anyone to use any such trademarks.

Giant Tiger or its licensors own the copyright and all other intellectual property rights in the content, images and information in connection with the Program and its materials. You may not copy, distribute, reproduce or transmit any such content, images or information without the prior written consent of Giant Tiger.

11. Governing Law and Dispute Resolution

For Members who reside outside of Québec, these Terms shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, unless the applicable laws of a Member’s province of residence require that the laws of such province govern, in which case, the laws of such province are to govern.

For Members who reside in Québec, these Terms shall be governed by the laws of the Province of Québec and the laws of Canada applicable therein.

NOTE: THE FOLLOWING PARAGRAPH DOES NOT APPLY IN THE PROVINCE OF QUÉBEC.

You agree that to the extent permitted by applicable law, the sole and exclusive forum and remedy for any and all disputes and claims that cannot be resolved informally and that relate in any way to or arise out of the Program, shall be final and binding arbitration, except to the extent that you have in any manner infringed upon or violated or threatened to infringe upon or violate any intellectual property right of Giant Tiger, its affiliates or subsidiaries or any third party, or any privacy or publicity rights, in which case you acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought by Giant Tiger, its affiliates or subsidiaries or the applicable third parties.

12. General Program Conditions

The Program (or any component thereof) is void where prohibited by federal, provincial or local law.

These Terms constitute the entire agreement between the Member and Giant Tiger regarding the Members’ participation in the Program and entitlement to Program Benefits. Except as expressly contained in these Terms, there are no conditions, representations, warranties, by Giant Tiger, express or implied, statutory or otherwise.

GT VIP Accounts have no monetary value and cannot be assigned, traded, or otherwise transferred without the prior written consent of Giant Tiger or otherwise in accordance with these Terms, as may be amended from time to time.

All decisions regarding the interpretation of these Terms shall be at the sole discretion of Giant Tiger, and shall be final and binding in all respects, subject to applicable law.

If any term hereof is held by a court to be invalid or unenforceable, such term shall be severed herefrom and the remaining terms shall remain in full force and effect.

No delay or omission on the part of Giant Tiger to exercise any right or remedy hereunder, or otherwise to enforce these Terms, shall be deemed to be a waiver of these Terms or any applicable remedy to which it may be entitled. No waiver shall constitute a waiver of any other term, condition, default, breach, right or remedy, nor shall any waiver constitute a continuing waiver.

Giant Tiger reserves the right to cancel any GT VIP Account or pursue legal action in the event of suspected fraud, misrepresentation, abuse or violation of these Terms, at Giant Tiger’s sole discretion.

Any applicable federal, provincial and local taxes connected to the issuance or acceptance of Program Benefits are the sole responsibility of the Member. Giant Tiger will not be responsible for any tax consequences which may flow from participation in the Program.

13. Customer Service and Questions

For any questions, inquiries or other notifications about the Program, please contact us at Customer Service at 1-833-848-4437 or you can submit a ticket online.