Shipping & Rates

Questions about getting your package in time for the holidays?

Have you checked out our ship to store option? We have many methods of delivery to suit your needs. As a result of the recent job action by Canada Post you may experience some delays. Giant Tiger is using alternate carrier options during the holiday season to try to get your orders to you as efficiently as possible. You can easily track your order by visiting your carrier’s website and entering in your tracking number provided in your shipping notification email.

If you have any questions regarding an existing order and cannot find the answer you need by visiting the carrier website please reach out to us toll free at 1-833-848-4437 or by email at customerservice@gianttiger.com  and we will be happy to assist you!

Shipping Options & Rates

Shop Online, Pick-up in Store

  • Ship your order of eligible products to your local Giant Tiger store for FREE and pick it up when you are ready.
  • No need to ensure you are home for the delivery of your Giant Tiger order.
  • Not all items are available for Ship-to-Store. Please see individual product pages for details
  • For your protection, orders can only be released to the customer who placed the order. At this time we cannot allow anyone to pick up an order on your behalf.
  • A $5 order handling fee will be applied to orders $25 or less. (before applicable taxes and shipping fees)
  • Shipping surcharges will be applied for select items based on its size and weight. Please see individual product pages for details to determine if the item will have a shipping surcharge applied.
  • Your actual shipping cost will be listed during checkout and charged to you when your items are shipped.

Note: We recommend that you pick your order up within 7 days of the initial pickup notification email that your order is ready for pick-up. If orders are not picked up after 14 days, they will be refunded to the method of payment used for purchase.

Shop Online, Ship to your home

  • FREE shipping until December18, 2018. Additional shipping fees may apply.
  • Delivery time is usually 1 to 5 business days once the package has left our Fulfilment Centres, though may be longer for remote addresses.
  • Delivery times may be subject to shipping location, holiday peak periods, and any national or provincial statutory holidays.
  • Shipping surcharges will be applied for select items based on its size and weight. Please see individual product pages for details to determine if the item will have a shipping surcharge applied.
  • Your actual shipping cost will be listed during checkout and charged to you when your items are shipped.
  • Delivery is Monday to Friday 8 am to 5 pm in your local time.

Note: Giant Tiger is not responsible and cannot be held liable for delivery delays that may occur as a result of poor weather conditions

Additional Shipping Fees

†A $5 order handling fee will be applied to orders $25 or less. (before applicable taxes and shipping fees).

Shipping surcharges will be applied for select items based on its size and weight. Please see individual product pages for details to determine if the item will have a shipping surcharge applied.

Your actual shipping cost will be listed during checkout and charged to you when your items are shipped.

Note: Giant Tiger gift card sales are final and they currently can only be used for purchases at your local Giant Tiger store. We will offer gift cards that can be redeemable on-line in the near future.

Delivery Locations

Home Delivery

We will ship to any location in Canada!* We also accept orders from the United States that are placed with an American credit card as long as the shipping location is an address within Canada.

UPDATE: Shipping Restrictions
Please be advised that Giant Tiger Stores Ltd. has temporarily discontinued shipping to Newfoundland and Labrador as well as the Canadian Territories due to issues in providing our customers with cost effective shipping options to these locations. Please rest assured that this is a temporary restriction and that we are working on a solution to be implemented in the very near future. We apologize for any inconvenience this may cause.

PO Box Addresses

At this time, we cannot ship to a PO Box address.

Online Firework Purchases

Please verify with your local municipality for by-laws and regulations regarding necessary permits, storage, transport, and usage of fireworks. Must be 18 years of age or older to purchase. Adult signature required on delivery.