Frequently Asked Questions (FAQs)
Pricing and Returns
Follow these steps to place an online order:
- Find the product(s) you'd like to purchase by browsing the site or by using the search bar.
- On the product page, click "Add to cart" to begin the checkout process. Note: you may need to select the size and/or colour before the "Add to cart" button will appear. If after selecting the size & colour of an item and the "Add to cart" button does not appear, that item is only available in-store and not available to be purchased online.
- Once you have finished adding products to your shopping basket, click the "Checkout" button in your basket.
- Follow the sections on the screen to enter who you are, where you are shipping the order to and payment information.
- Submit your order and wait for a confirmation email that will update you of its status.
- Shipping address can be any address in Canada and should include the apartment number(if applicable).
- Billing address and phone number must be identical to what's on your monthly credit card statement.
- Include the apartment buzzer number at the end of the address (2654 Giant Valley Ave.. - Buzzer #567) (if applicable).
- At the moment we cannot accept payments made with a Giant Tiger gift card.
- During checkout you will be asked to provide the telephone number associated with your credit card account (billing phone number). Please check to make sure you have the correct telephone number associated with the credit card account prior to using it to complete your online order.
Guests: Tracking orders is a perk of being a My Account Member. Please call our customer service team at 1-844-99-GIANT (44268) and they can look into the status for you. Please note that tracking may not be available for some products as they are sent via lettermail.
- Call our customer service team at 1-844-99-GIANT (44268) and request a cancel quoting your name and order number.
Free Ship-to-Store Shipping
For positions at our Home Office or Montreal Office, click here.
For in-store positions, click here.
For positions at one of our Distribution Centres (Walkley & Bantree locations in Ottawa and Brockville), click here.
For opportunities at our Home Office, Montreal Office, or at one of our Distribution Centres, resumes will be reviewed by the appropriate Human Resources team.
We encourage you to submit your resume even if you don't see an opportunity that matches your interests.