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Frequently Asked Questions (FAQs)

Online Orders
What is Giant Tiger’s return/refund policy for online orders?

We want you to love your purchase! Our promise: satisfaction guaranteed or your money cheerfully refunded with presentation of a sales receipt - no time limit. All tobacco, lottery, undergarments (underwear, bras, swimwear), and gift cards are final sale.

Returns may be made at any of our store locations or directly to our online warehouse. If you wish to return an item you purchased online directly to the warehouse, please call our customer service team at 1-877-919-6949 and they will provide all the helpful information required to complete your return.

When shipping a return, you must include the original or copy of the packing list. Be sure to save copies for your records.

Your refund will include the paid price (price minus discounts) of the item, shipping costs, plus any applicable sales tax.

You can expect a refund in the same form of payment originally used for purchase within 7 to 10 days of your returned product being received at our warehouse. For items returned directly in-store, your refund will be processed immediately.

What is Giant Tiger’s exchange policy for online orders?

For online purchases, we currently do not offer exchanges. We require you to return the original order and place a new order.

How do I place an order online?

Placing an online order on gianttiger.com is easy. You can do so with your gianttiger.com My Account or as a guest. We recommend that you sign-up for an account so you can easily track your existing orders, review your order history; enjoy a faster checkout process, and more. You can create a gianttiger.com My Account first, or you can complete your order as a guest and choose to save the information you entered to a new My Account on the order confirmation page.

  • Find the product(s) you'd like to purchase by browsing the site or by using the search bar.
  • On the product page, click "Add to Cart" to begin the checkout process. Note: you may need to select the size and/or colour before the "Add to Cart" button will appear. If after selecting the size & colour of an item and the "Add to Cart" button does not appear, that item is only available in-store and not available to be purchased online.
  • Once you have finished adding products to your shopping basket, click the "Checkout" button in your basket.
  • Follow the sections on the screen to enter who you are, where you are shipping the order to and payment information.
  • Submit your order and wait for a confirmation email that will update you of its status.
How can I enter my address to ensure my order is shipped correctly?

Enter your address information carefully. Ensure it is correct, accurate, and up-to-date. Incorrect address information will cause delays with your order.

  • Shipping address can be any address in Canada and should include the apartment number (if applicable).
  • Billing address and phone number must be identical to what's on your monthly credit card statement.
  • Include the apartment buzzer number at the end of the address (2654 Giant Valley Ave.. - Buzzer #567) (if applicable).

Please note: at this time, we cannot ship to a PO Box address.

How can I pay for my order?

To pay for your online order, you may use: PayPal, MasterCard, VISA, or VISA debit, provided your card was issued in Canada or the US. Currently, Giant Tiger gift cards can only be redeemed at Giant Tiger stores; they cannot be redeemed online at gianttiger.com.

During checkout you will be asked to provide the telephone number associated with your credit card account (billing phone number). Please check to make sure you have the correct telephone number associated with the credit card account prior to using it to complete your online order.

When will my payment method be charged?

While your order is being processed we'll pre-authorize the purchase on your method of payment to make sure there are sufficient funds. However, your method of payment is not actually charged until your online order has been shipped.

How can I check the status of my order?

My Account Members: Sign in to your account and select the appropriate order.

Guests: Tracking orders is a perk of being a My Account Member. Please call our customer service team at 1-877-919-6949 and they can look into the status for you. Please note that tracking may not be available for some products as they are sent via lettermail (stamped parcel via Canada Post).

Can I cancel my order?

Since our delivery system is designed to ship products as quickly as possible, there's a limited window during which an order can be cancelled. Once an order has been processed and it's too late to cancel, you can easily return it to a Giant Tiger Store or through the mail by calling our customer service team and requesting a return shipping label.

To cancel your order:
Call our customer service team at 1-877-919-6949 and request a cancel quoting your name and order number.

My order arrived and it contained an incorrect item, what can I do?

Please give our customer service team a call at 1-877-919-6949 and they will look into what happened and help get this corrected.

Only part of my order arrived, how can I find out where the rest of my order is?

My Account Members can log in at gianttiger.com to view the status on the order under Order History. If you do not have an account, please give our customer service team a call at 1-877-919-6949 and they will gladly look into it for you.

How do I know if a product is eligible for ship-to-store?

All products that are eligible for FREE store shipping will be marked by “Item is eligible for ship-to-store” under the Available Online message shown on each product page.

Ship to my local Giant Tiger is not an option during check out, why not?

Only shopping carts of full of only eligible products will see the option to select their local store during checkout.

How long will it take for my order to be ready for pick-up?

Shipping times will vary depending on where in the country your local Giant Tiger is located. Packages usually arrive to stores within two to five business days after the item has shipped.

When will I know my order is ready for pick-up at the store?

Once the store team has received your package, you will receive an email stating your order is ready to be picked up with all the necessary information you need to pick-up your order. Please print this email and bring with you to the store.

Where do I go in-store to pick-up my item(s)?

Visit the customer service desk to pick-up your online order. Please be sure to bring your Ready for Pick-up email with you.

How long do I have to pick-up my order at the store?

We recommend that you pick-up your order within 7 days of receiving notification it is ready to be picked up at the store you selected.

Shopping in-store
How can I find out my store’s opening hours?

Our opening hours can be found here on our website! Click here and search for the store you would like to visit. Along with the store’s hours, you will have the address and phone number for the store as well. See you soon!

What is Giant Tiger’s return/refund policy for in-store purchases?

We want you to love your purchase!

Our promise: satisfaction guaranteed or your money cheerfully refunded with the presentation of sales receipt - no time limit. Exchanges or refunds may be made at any of our locations. All require customer identification. Please note all tobacco, undergarments (underwear, bras, swimwear) and gift cards are final sales.

Giant Tiger also offers a Happiness Guarantee with our children’s fashion lines. If you are not completely satisfied with your kid’s clothing, simply return it along with your receipt, and we’ll cheerfully refund your money. Some exclusions apply.

How can I find out if Giant Tiger carries a product?

Product information is only available in the store. Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the customer service desk or speak with a department supervisor.

What should I do if I cannot find an item in the store?

Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note many of our items are one time opportunities and cannot be reordered.

What is the warranty on electronic items?

Your receipt is your warranty. We suggest you keep your receipts in a safe place. The warranty period will vary for each item. If a problem arises within the warranty time, bring the item with the receipt to the nearest store for assistance. Please return the item in its original package whenever possible.

How can I check my gift card balance?

You can check your gift card balance online via our website! Simply click here to enter in your gift card information to obtain your gift card balance.

As an alternative, at your next Giant Tiger shopping trip, you can also ask a cashier to check the gift card balance for you. All Giant Tiger stores will be happy to help you with this request!

I want to give feedback about my experience at Giant Tiger

We want to hear from you about your experience at Giant Tiger. Tell us what we did right, how we can improve, or if you want to take the time out to single out someone who made your shopping that much easier.

Please email us at customerservice@gianttiger.com with any feedback you wish for us to receive.

I have an issue/complaint with a product

We take product quality issues seriously and will be following up with our buying team and vendors right away.

In order for us to investigate further, please email customerservice@gianttiger.com and provide the following details to expedite your concern:

  • Full name or detailed description of item
  • SKU or the UPC code
  • Store location where the purchase was made
  • Date of purchase (if possible)

Once we receive the details from you, we will start the investigation into your concern. We ask that you give us 2 to 3 business days for us to follow up with you again.

I am a senior, am I entitled to a senior’s discount?

Certain Giant Tiger stores participate in monthly Senior Discount days. The age for the senior discount is 60 years. Since it is a Store Owner’s or Manager’s decision if and when to hold these events, we do not have a system to identify who participates and when. We would suggest speaking to the Manager of your local store and asking when their Senior Discount days are and how they are applied. Alternatively, you can also follow your local store’s Facebook page where details of these types of events are regularly posted.

What is Giant Tiger’s accepted methods of payment?

We accept cash, debit, VISA, MasterCard, and Giant Tiger gift cards in all of our stores.

For online orders, we accept PayPal, MasterCard, VISA, or VISA debit provided your card was issued in Canada or the US. At this time we are unable to accept Giant Tiger gift cards as payment for online orders.

What should I do if I experience a problem in a store?

If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may e-mail Giant Tiger Stores Limited at customerservice@gianttiger.com.

What should I do if a shopping cart damages my vehicle in the parking lot?

Giant Tiger stores cannot be responsible for damages caused by carts.

Giant Tiger flyer
When can I expect my flyer?

Our flyer distribution depends on the regions. Our flyer is available on Wednesday on our website; most of our paper flyers are distributed on Wednesdays. For your convenience, we provide an online version of our flyer as well as in-store copies.

I didn’t receive my flyer, how can I get one?

Please email us at customerservice@gianttiger.com with your full address including your postal code, and the store location so we can make this right for you.

Giant Tiger doesn’t deliver a flyer to my area, what can I do?

We welcome you to join our email list to receive our weekly flyer electronically. You can sign up here.
*text currently says delivery instead of deliver

Giant Tiger Policies
What Giant Tiger’s coupon policy?

We accept coupons!

We will gladly accept coupons provided they meet the following criteria.

Internet/Manufacturer’s coupons:

  • Coupons are accepted only if the store carries the item.
  • Coupons must be presented at the time of purchase.
  • Only Canadian coupons are accepted.
  • The coupon must have the manufacturer’s instructions to the retailer as well as a Canadian remittance address.
  • The item purchased must match the item presented on the coupon (identical in size, quantity, brand, style, etc.).
  • The expiration date must be listed and coupons must be redeemed before the expiry date on the coupon.
  • Coupons must have a scannable barcode.
  • Only printed coupons are accepted.

Number of coupons can be used for each item

  • Only one acceptable coupon may be presented for each item purchased within a transaction.
  • The store reserves the right to limit quantities where multiple coupons are used for multiple purchases of the same item.

Free merchandise with a coupon (i.e. BOGO - buy one get one)

  • No sales tax is applied on free merchandise.

When coupon value exceeds the price of the item

  • If the value of the coupon exceeds the price of the item (including taxes), the excess value of the coupon is applied against the transaction total for all other items purchased (after taxes).  Any remaining coupon value after the excess value has been applied against the transaction total for all other items purchased (after taxes) is not paid out as cash.

Giant Tiger coupons (email/web/Facebook coupons are accepted by):

  • Presenting the coupon on a smartphone for the cashier to scan the bar code.
  • Presenting a printed coupon, which must contain a clear and scannable bar code.

In-store bounce back coupons

Bounce back coupons cannot be combined and can only be applied to the categories of merchandise outlined on the coupon.

Note: Stores have the right to refuse any coupons that appear to be photocopied, scanned or altered.

What is Giant Tiger’s opinion on ethical sourcing?

Giant Tiger is committed to the health, safety, and sustainability of the communities in which we do business, within our borders and beyond. At Giant Tiger, we believe in doing business in a socially responsible way. All of our overseas vendor partners have acknowledged and signed our Vendor Code of Conduct. Through open communication and collaboration with our vendors, we will actively support and uphold values in ethical responsibility and business practices. We seek vendors who share our values and practice the same within their organization.

One specific example of this is that Giant Tiger, along with other major apparel companies, retailers, and brands, is a member of the Alliance for Bangladesh Workers Safety.

The goal of the Alliance for Bangladesh Works Safety, and its partners, is to develop and oversee the Bangladesh Worker Safety Initiative, a binding, five-year undertaking that is transparent, results-oriented, measurable and verifiable with the intent of improving safety in Bangladesh ready-made garment (RMG) factories. Collectively, the Alliance members represent the overwhelming majority of North American imports of RMG from Bangladesh, produced at more than 500 factories.

The partnership is a long-term investment not just for Giant Tiger, but for all partners, towards responsible and sustainable change.

For more information about the Alliance for Bangladesh Workers Safety, and to learn about their action plan, we encourage you to visit bangladeshworkersafety.org.

What is Giant Tiger’s Ad Match (price matching) guarantee?

Low Price Guarantee

LOW prices every day

One price every day. The lowest. It's that simple! Save time & money every day!

Your confidence in our pricing is critical and the Ad Match Guarantee is our promise to you!

Our Ad Match Guarantee means "we will beat the advertised price of any competitor." If you happen to find a local competitor offering a lower price on any identical item we carry in-store, simply show us their current flyer and we will sell you that item for 1 cent less than their price. Why do we do that? Because delivering the most outstanding value for your family budget is our mission, every day.

*Not applicable to clearance sales, percentage discounts, rebates, combination promotions (e.g. Buy 2, Get 1 Free), private label products, online offers, preferred customer discounts or random discounts (Scratch and Save events), or to competitor misprints, withdrawn or corrected advertisements. Applicable only to products currently in stock at this location. We reserve the right to limit quantities. We reserve the right to make changes to this program without prior notice. Local competitors reflect each store’s market trading area within Canada as determined by Giant Tiger Stores Limited.
If an advertised item is not available due to unforeseen circumstances, rainchecks will be provided if a similar item is not available at a comparable price. Rainchecks are not available for limited quantity, special purchases or clearance items which are available only while supplies last. Not all items are available in all stores.

3¢ reusable bag discount

We encourage you to use reusable shopping bags as much as possible. In fact we'll give you 3¢ off your purchase for every reusable bag we fill.

We accept coupons

Please click here for our coupon policy.

Accessibility
Accessibility

Learn more about Giant Tiger’s accessibility plans and policies click here.

Careers
Where can I learn more about career opportunities at Giant Tiger?

Thank you for inquiring about being a member of Team Tiger!
To apply for a position within the Giant Tiger team, we invite you to apply via our website. For all up-to-date career postings currently available, click here.

Good luck!

Now that I have found the job I want to apply for, how do I submit a resume?

You can apply online by visiting our careers webpage. It’s that easy!

For positions at our Home Office or Montreal Office, click here.

For in-store positions, click here.

For positions at one of our Distribution Centres, click here.

What will happen to my resume after I submit it to Giant Tiger?

For store opportunities, all resumes will be reviewed by the Store Owners/Managers.

For opportunities at our Home Office, Montreal Office, or at one of our Distribution Centres, resumes will be reviewed by the appropriate Human Resources team.

We encourage you to submit your resume even if you don't see an opportunity that matches your interests.

What is Giant Tiger's Compensation Philosophy?

Associates enjoy several benefit programs, both financially and professionally. While benefits packages vary depending on location and employment status, they may include group benefits plan, bonus program and more. You will also be part of a driven and dynamic team enabling you to learn and grow with some of the finest retail leaders in the industry. You will be able to enjoy a purchase discount from your first day of employment on prices that are already the best in the market!

You may become eligible and choose to participate in our Group Benefits Plan which includes a selection of Health Care, Dental Care, Long Term Disability, Life Insurance and Accidental Death and Disability, and Dependent Life Insurance. You will benefit from a competitive package with a reputable provider.

Whether it is for your outstanding contribution or your loyalty over the years, Giant Tiger will make a point of recognizing you.

Does Giant Tiger offer interesting career growth opportunities?

Giant Tiger understands the importance of the ongoing development of our employees. We provide a professional environment that develops and retains outstanding individuals who are committed to their career growth. Through various avenues, we support and acknowledge your future career goals by providing opportunities such as training workshops and E-Learning training programs helping you facilitate the advancement of your career with us.

What is the interviewing process? When will I hear back from you?

If your experience, skills, education and interests are aligned to the job requirements of the opportunity you applied for, you will be contacted by telephone to obtain more information regarding your qualifications and experience. Selected candidates are then invited for in-person interviews. Once a final candidate has been identified, an offer is made. All interviewed candidates will be notified once the position has been filled.

If a job is posted on this website, does this mean it is still available?

Yes. Our website is updated as positions are filled or become available.

Will you confirm that you received my resume?

Yes. You will receive an email acknowledgment confirming we received your resume.

There are no jobs currently posted matching my interests. Should I still submit my resume?

Yes, please create an applicant profile via our careers pages or view potential future opportunities. We will be able to match your resume to an upcoming position that meets your interests and qualifications.

I want to model for Giant Tiger, how does this work?

At the moment, our models are hired through modelling agencies. The agencies vary and casting calls are made to those agencies from Giant Tiger when new models are required.

If you are with an agency, please speak with your agent regarding possible casting calls in your area.

GT Email Club
I signed up for Giant Tiger’s newsletter but didn’t receive my $5 coupon

We are sorry to hear you didn’t receive your coupon, please email us at customerservice@gianttiger.com so that we can fix this for you right away!

I want to unsubscribe from Giant Tiger’s newsletter

We are sorry to hear that you no longer wish to receive emails from us. You may unsubscribe from our newsletter at any time by updating your preferences on your profile on our website, to do so, click here.

I received my Giant Tiger coupon but it won’t print

Please note that our coupons are only available via email; we cannot mail them out. If you don’t have access to a printer, you can bring in your smartphone device to a Giant Tiger store where a cashier will be able to scan the bar code in the email.

New stores
I want a Giant Tiger store in my community, how can I pass along a community/neighbourhood suggestion?

We are always looking for new communities to call home. We ask that you visit Giant Tiger’s Facebook page and post your location suggestion there. We have numerous team members reading the suggestions including members of our Real Estate team.

Where is Giant Tiger opening new stores?

Learn more about Giant Tiger’s new store openings click here.

Community Giving
How can I get Giant Tiger’s support for a charitable or sponsorship request?

We receive numerous requests daily, we now have a system in place to ensure that all requests are reviewed and assessed fairly. Please click here to fill out our Charitable Giving Program questionnaire form. The form will automatically be submitted to the responsible parties for evaluating. Please allow 4 to 6 weeks for processing. Our Charitable Giving Program is an annual grant program.

If you are looking to have sponsorship for an event, we ask that you fill out a sponsorship request here. The form will automatically be submitted to the responsible parties for evaluation. Please feel free to visit your nearest Giant Tiger store and discuss this request directly with the Store Owner or Manager as sponsorship decisions are made locally.