What is Giant Tiger’s return/refund policy for online orders?
We want you to love your purchase! Our promise: satisfaction guaranteed or your money cheerfully refunded with presentation of a sales receipt - no time limit. All tobacco, lottery, undergarments (underwear, bras, swimwear), and gift cards are final sale.
Returns may be made at any of our store locations or directly to our online warehouse. If you wish to return an item you purchased online directly to the warehouse, please call our customer service team at 1-877-919-6949 and they will provide all the helpful information required to complete your return.
When shipping a return, you must include the original or copy of the packing list. Be sure to save copies for your records.
Your refund will include the paid price (price minus discounts) of the item, shipping costs, plus any applicable sales tax.
You can expect a refund in the same form of payment originally used for purchase within 7 to 10 days of your returned product being received at our warehouse. For items returned directly in-store, your refund will be processed immediately.
What is Giant Tiger’s exchange policy for online orders?
For online purchases, we currently do not offer exchanges. We require you to return the original order and place a new order.
How do I place an order online?
Placing an online order on gianttiger.com is easy. You can do so with your gianttiger.com My Account or as a guest. We recommend that you sign-up for an account so you can easily track your existing orders, review your order history; enjoy a faster checkout process, and more. You can create a gianttiger.com My Account first, or you can complete your order as a guest and choose to save the information you entered to a new My Account on the order confirmation page.
- Find the product(s) you'd like to purchase by browsing the site or by using the search bar.
- On the product page, click "Add to Cart" to begin the checkout process. Note: you may need to select the size and/or colour before the "Add to Cart" button will appear. If after selecting the size & colour of an item and the "Add to Cart" button does not appear, that item is only available in-store and not available to be purchased online.
- Once you have finished adding products to your shopping basket, click the "Checkout" button in your basket.
- Follow the sections on the screen to enter who you are, where you are shipping the order to and payment information.
- Submit your order and wait for a confirmation email that will update you of its status.
How can I enter my address to ensure my order is shipped correctly?
Enter your address information carefully. Ensure it is correct, accurate, and up-to-date. Incorrect address information will cause delays with your order.
- Shipping address can be any address in Canada and should include the apartment number (if applicable).
- Billing address and phone number must be identical to what's on your monthly credit card statement.
- Include the apartment buzzer number at the end of the address (2654 Giant Valley Ave.. - Buzzer #567) (if applicable).
Please note: at this time, we cannot ship to a PO Box address.
How can I pay for my order?
To pay for your online order, you may use: PayPal, MasterCard, VISA, or VISA debit, provided your card was issued in Canada or the US. Currently, Giant Tiger gift cards can only be redeemed at Giant Tiger stores; they cannot be redeemed online at gianttiger.com.
During checkout you will be asked to provide the telephone number associated with your credit card account (billing phone number). Please check to make sure you have the correct telephone number associated with the credit card account prior to using it to complete your online order.
When will my payment method be charged?
While your order is being processed we'll pre-authorize the purchase on your method of payment to make sure there are sufficient funds. However, your method of payment is not actually charged until your online order has been shipped.
How can I check the status of my order?
My Account Members: Sign in to your account and select the appropriate order.
Guests: Tracking orders is a perk of being a My Account Member. Please call our customer service team at 1-877-919-6949 and they can look into the status for you. Please note that tracking may not be available for some products as they are sent via lettermail (stamped parcel via Canada Post).
Can I cancel my order?
Since our delivery system is designed to ship products as quickly as possible, there's a limited window during which an order can be cancelled. Once an order has been processed and it's too late to cancel, you can easily return it to a Giant Tiger Store or through the mail by calling our customer service team and requesting a return shipping label.
To cancel your order:
Call our customer service team at 1-877-919-6949 and request a cancel quoting your name and order number.
My order arrived and it contained an incorrect item, what can I do?
Please give our customer service team a call at 1-877-919-6949 and they will look into what happened and help get this corrected.
Only part of my order arrived, how can I find out where the rest of my order is?
My Account Members can log in at gianttiger.com to view the status on the order under Order History. If you do not have an account, please give our customer service team a call at 1-877-919-6949 and they will gladly look into it for you.
How do I know if a product is eligible for ship-to-store?
All products that are eligible for FREE store shipping will be marked by “Item is eligible for ship-to-store” under the Available Online message shown on each product page.
Ship to my local Giant Tiger is not an option during check out, why not?
Only shopping carts of full of only eligible products will see the option to select their local store during checkout.
How long will it take for my order to be ready for pick-up?
Shipping times will vary depending on where in the country your local Giant Tiger is located. Packages usually arrive to stores within two to five business days after the item has shipped.
When will I know my order is ready for pick-up at the store?
Once the store team has received your package, you will receive an email stating your order is ready to be picked up with all the necessary* information you need to pick-up your order. Please print this email and bring with you to the store.
*text currently says necessarily instead of necessary
Where do I go in-store to pick-up my item(s)?
Visit the customer service desk to pick-up your online order. Please be sure to bring your Ready for Pick-up email with you.
How long do I have to pick-up my order at the store?
We recommend that you pick-up your order within 7 days of receiving notification it is ready to be picked up at the store you selected.