Frequently Asked Questions (FAQs)

Products

How can I find out if you carry a product?
Product information is only available in the store. Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the customer service desk or speak with a department supervisor.
What should I do if I cannot find an item in the store?
Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note many of our items are one time opportunities and can not be reordered.
What is the warranty on electronic items?
Your receipt is your warranty. We suggest you keep your receipts in a safe place. The warranty period will vary for each item. If a problem arises within the warranty time, bring the item with the receipt to the nearest store for assistance. Please return the item in its original package whenever possible.

Pricing and Returns

What is your return / refund policy?
For more information please click here.
What is Giant Tiger's coupon policy?
For more information please click here.
What is Giant Tiger’s Ad Match Guarantee?
For more information please click here.

Shopping Online

How do I place an online order?
Placing an online order on gianttiger.com is easy. You can do so with your GT my account or as a guest. We recommend that you sign-up for an account so you can easily track your existing orders, review your order history, enjoy a faster checkout process, and more. You can create a gianttiger.com My Account first, or you can complete your order as a guest and choose to save the information you entered to a new My Account on the order confirmation page.

Follow these steps to place an online order:

  1. Find the product(s) you'd like to purchase by browsing the site or by using the search bar.
  2. On the product page, click "Add to cart" to begin the checkout process. Note: you may need to select the size and/or colour before the "Add to cart" button will appear. If after selecting the size & colour of an item and the "Add to cart" button does not appear, that item is only available in-store and not available to be purchased online.
  3. Once you have finished adding products to your shopping basket, click the "Checkout" button in your basket.
  4. Follow the sections on the screen to enter who you are, where you are shipping the order to and payment information.
  5. Submit your order and wait for a confirmation email that will update you of its status.
How can I enter my address to ensure my order is shipped correctly?
Enter your address information carefully. Ensure it is correct, accurate, and up-to-date. Incorrect address information will cause delays with your order.
  • Shipping address can be any address in Canada and should include the apartment number(if applicable).
  • Billing address and phone number must be identical to what's on your monthly credit card statement.
  • Include the apartment buzzer number at the end of the address (2654 Giant Valley Ave.. - Buzzer #567) (if applicable).
Please note: At this time, we cannot ship to a PO Box address.
How can I pay for my order?
Payment options: PayPal, MasterCard, VISA, or VISA debit, provided your card was issued in Canada or the US. In-Store you can also use cash, of course!

Please note:

  • At the moment we cannot accept payments made with a Giant Tiger gift card.
  • During checkout you will be asked to provide the telephone number associated with your credit card account (billing phone number). Please check to make sure you have the correct telephone number associated with the credit card account prior to using it to complete your online order.
When will my payment method be charged?
While your order is being processed we'll pre-authorize the purchase on your method of payment to make sure there are sufficient funds. However, your method of payment is not actually charged until your online order has been shipped.
How can I check the status of my order?
My Account Members: Sign in to your account and select the appropriate order.

Guests: Tracking orders is a perk of being a My Account Member. Please call our customer service team at 1-844-99-GIANT (44268) and they can look into the status for you. Please note that tracking may not be available for some products as they are sent via lettermail.

Can I cancel my order?
Since our delivery system is designed to ship products as quickly as possible, there's a limited window during which an order can be cancelled. Once an order has been processed and it's too late to cancel, you can easily return it to a Giant Tiger Store or through the mail by calling our customer service team and requesting a return shipping label. To cancel your order:
  • Call our customer service team at 1-844-99-GIANT (44268) and request a cancel quoting your name and order number.
My order arrived and it contained an incorrect item, what can I do?
Please give our customer service team a call at 1-844-99-GIANT (44268) and they will look into what happened and help get this corrected.
Only part of my order arrived, how can I find out where the rest of my order is?
My Account Members can log in at gianttiger.com to view the status on the order under Order History. If you do not have an account, please give our customer service team a call at 1-844-99-GIANT (44268) and they will gladly look into it for you.

Free Ship-to-Store Shipping

How do I know if a product is eligible for ship-to-store?
All products that are eligible for FREE store shipping will be marked by “Item is eligible for ship-to-store” under the Available Online message shown on each product page.
Ship to my local Giant Tiger is not an option during check out, why not?
Only shopping carts of full of only eligible products will see the option to select their local store during checkout.
How long will it take for my order to be ready for pick-up?
Shipping times will vary depending on where in the country your local Giant Tiger is located. Packages usually arrive in-store 2-5 days after the item has shipped.
When will I know my order is ready for pick-up at the store?
Once the store team has received your package, you will receive an email stating your order is ready to be picked up with all the necessarily information you need to pick-up your order. Please print this email and bring with you to the store.
Where do I go in-store to pick-up my item(s)?
Visit the customer service desk to pick-up your online order. Please be sure to bring your Ready for Pick-up email with you.
How long do I have to pick-up my order at the store?
We recommend that you pick-up your order within 7 days of receiving notification it is ready to be picked up at the store you selected.

Shopping In-Store

What should I do if I experience a problem in a store?
If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may e-mail Giant Tiger Stores Limited at customerservice@gianttiger.com.
What should I do if a shopping cart damages my vehicle in the parking lot?
Giant Tiger stores cannot be responsible for damages caused by carts.
Accessibility
Learn more about Giant Tiger’s accessibility plans and policies click here.
Where is Giant Tiger opening new stores?
Learn more about Giant Tiger’s new store openings click here.
Giant Tiger doesn’t delivery a flyer to my area, what can I do?
We welcome you to join our email list to receive our weekly flyer electronically. You can sign up here.

Careers

Where can I learn more about career opportunities at Giant Tiger?
For more information click here.
I am interested in working for Giant Tiger. How do I submit a resume?
Our preference is that you apply online by visiting our careers webpage.

For positions at our Home Office or Montreal Office, click here.
For in-store positions, click here.
For positions at one of our Distribution Centres (Walkley & Bantree locations in Ottawa and Brockville), click here.

What will happen to my resume after I submit it to Giant Tiger?
For store opportunities, all resumes will be reviewed by the Store Owners/Managers.
For opportunities at our Home Office, Montreal Office, or at one of our Distribution Centres, resumes will be reviewed by the appropriate Human Resources team.
We encourage you to submit your resume even if you don't see an opportunity that matches your interests.
What is Giant Tiger's Compensation Philosophy?
Associates enjoy several benefit programs, both financially and professionally. While benefits packages vary depending on location and employment status, they may include group benefits plan, bonus program and more. You will also be part of a driven and dynamic team enabling you to learn and grow with some of the finest retail leaders in the industry. You will be able to enjoy a purchase discount from your first day of employment on prices that are already the best in the market! You may become eligible and choose to participate in our Group Benefits Plan which includes a selection of Health Care, Dental Care, Long Term Disability, Life Insurance and Accidental Death and Disability, and Dependent Life Insurance. You will benefit from a competitive package with a reputable provider. Whether it is for your outstanding contribution or your loyalty over the years, Giant Tiger will make a point of recognizing you.
Does Giant Tiger offer interesting career growth opportunities?
Giant Tiger understands the importance of the ongoing development of our employees. We provide a professional environment that develops and retains outstanding individuals who are committed to their career growth. Through various avenues, we support and acknowledge your future career goals by providing opportunities such as training workshops and E-Learning training programs helping you facilitate the advancement of your career with us.
What is the interviewing process? When will I hear back from you?
If your experience, skills, education and interests are aligned to the job requirements of the opportunity you applied for, you will be contacted by telephone to obtain more information regarding your qualifications and experience. Selected candidates are then invited for in-person interviews. Once a final candidate has been identified, an offer is made. All interviewed candidates will be notified once the position has been filled.
If a job is posted on this website, does this mean it is still available?
Yes. Our website is updated as positions are filled or become available.
Will you confirm that you received my resume?
Yes. You will receive an email acknowledgment confirming we received your resume.
There are no jobs currently posted matching my interests. Should I still submit my resume?
Yes, please create an applicant profile via our careers pages or view potential future opportunities. We will be able to match your resume to an upcoming position that meets your interests and qualifications.