Customer Service

Need help? Have feedback? We want to hear from you!

We invite you to visit our Frequently Asked Questions page before contacting us, as it may answer your questions.



So that we may serve you more efficiently, please use the form below.


Reduced hours

The safety and health of our Giant Tiger team members is of upmost importance. We have had to modify our Customer Service hours due to practicing social distancing. Our team is working 8 a.m. to 5 p.m., Monday to Friday. There will be response delays due to the reduced coverage hours.


Give us a call @ 1-833-848-4437 (Toll Free)

Regular Hours
Monday to Friday, 9 a.m. to 7 p.m. EST
Saturday, 9 a.m. to 4 p.m. EST

*For online order support only, a Customer Care representative will be available to assist you, Monday to Friday between 8 a.m. to 9 p.m. EST and/or Saturday and Sunday between 8 a.m. to 9 p.m. EST. Please have your order information available to help us quickly assist you. For all other inquiries, our Customer Care team will be available to assist you between 9 a.m. to 5 p.m. Mondays, Tuesday to Friday 9 a.m. to 7 p.m. and Saturdays 9 a.m. to 4 p.m. (excluding holidays).