Contact Us

Need help? Have feedback? We want to hear from you!

We invite you to visit our Frequently Asked Questions page before contacting us, as it may answer your questions.

Online orders, shipping & returns

For information and questions about your order, shipping or returns, please call us at 1-844-99-GIANT (44268). Please have your order or account information available to help us quickly assist you.

By phone for online order questions:
1-844-99-GIANT (44268)
A Customer Service Agent will be available to help 7 days a week between 9 am to 9 pm EST.

Stores & Company

Your local store can assist you in answering any of your questions about Giant Tiger and its services. At anytime, you may ask for assistance at the customer service desk or from any store associate on the sales floor. Learn more about Giant Tiger Stores here.

By phone:
For store hours and contact information, search for your local Giant Tiger in our Store Locator.

By mail:
Giant Tiger Stores Limited.
2480 Walkley Road
Ottawa, ON K1G 6A9

Feedback Surveys

Customer Accessibility
In-store Shopping Experience Survey

Media inquiries

Alison Scarlett
Manager, Public Relations and Community Activation