Frequently Asked Questions

• Where can I learn more about career opportunities at Giant Tiger?
• How can I find out if you carry a product?
• What should I do if I cannot find an item in the store?
• Are you offering online shopping?
• What should I do if I experience a problem in a store?
• What should I do if a shopping cart damages my vehicle in the parking lot?
• What is the warranty on electronic items?
• What is your return / refund policy?
• What is Giant Tiger's coupon policy?
• How can I obtain information on the Giant Tiger franchise program?

Q. Where can I learn more about career opportunities at Giant Tiger?

For more information click here

Q. How can I find out if you carry a product?

Product information is only available in the store. Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the customer service desk or speak with a department supervisor.

Q. What should I do if I cannot find an item in the store?

Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note many of our items are one time opportunities and can not be reordered.

Q. Are you offering online shopping?

Currently, you can purchase DVDs and video games online from our Multimedia Boutique. You can also order baby products to your local Giant Tiger store from our GT Baby Gear site.

Q. What should I do if I experience a problem in a store?

If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may e-mail Giant Tiger Stores Limited at customerservice@gianttiger.com.

Q. What should I do if a shopping cart damages my vehicle in the parking lot?

Giant Tiger stores cannot be responsible for damages caused by carts.

Q. What is the warranty on electronic items?

Your receipt is your warranty. We suggest you keep your receipts in a safe place. The warranty period will vary for each item. If a problem arises within the warranty time, bring the item with the receipt to the nearest store for assistance. Please return the item in its original package whenever possible.

Q. What is your return / refund policy?

Satisfaction guaranteed or your money cheerfully refunded with presentation of sales receipt - no time limit. Exchange or refunds may be made at any of our locations. All refunds require customer identification. Please note all tobacco, lottery, undergarments and gift cards are final sales.

Q. What is Giant Tiger's coupon policy?

Internet/Manufacturer’s Coupons

• Coupons are accepted only if the store carries the item
• Coupons must be presented at the time of purchase
• Only Canadian coupons are accepted
• The coupon must have Manufacturer’s instructions to the retailer as well as a Canadian remittance address
• The item purchased must match the item presented on the coupon. (identical in size, quantity, brand, style etc.)
• The expiration date must be listed and coupons must be redeemed prior to that date.
• Coupons must have a scanable barcode

Number of coupons that can be used for each item

• Only one acceptable coupon may be presented for each item purchased within a transaction
• The store reserves the right to limit quantities where multiple coupons are used for multiple purchases of the same item

Free merchandise with a coupon (i.e. BOGO)

• No Sales tax is applied on free merchandise

When coupon value exceeds the price of the Item

• If the value of the coupon exceeds the price of the item (including taxes), the excess value of the coupon is applied against the transaction total for all other items purchased (after taxes). Any remaining coupon value after the excess value has been applied against the transaction total for all other items purchases (after taxes), is not paid out as cash.

Q. How can I obtain information on the Giant Tiger franchise program?

Interested candidates should submit their resume to careers@gianttiger.com