Banner image

Facts and Questions


Q. How can I find out if you carry a product?

Product information is only available in the store. Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the customer service desk or speak with a department supervisor.

Q. What should I do if I cannot find an item in the store?
Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note that many of our items are one time opportunities and cannot be reordered.
Q. Are you offering online shopping?
Not at this time.
Q. What should I do if I experience a problem in a store?
If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may e-mail Giant Tiger Stores Limited at customerservice@gianttiger.com.
Q. What should I do if a shopping cart damages my vehicle in the parking lot?
Giant Tiger stores cannot be responsible for damages caused by carts.
Q. What is the warranty on electronic items?
Your receipt is your warranty. We suggest you keep your receipts in a safe place. The warranty period will vary for each item. If a problem arises within the warranty time, bring the item with the receipt to the nearest store for assistance. Please return the item in its original package whenever possible.
Q. What is your return / refund policy?
You may obtain a full refund upon presenting a receipt. Without a receipt, you may exchange the item for any merchandise of the same value in the store except for Tobacco or Lottery products.
Q. Why don't you post your telephone numbers?
The majority of the franchised stores do not post their numbers for the simple reason that it raises the cost of operating the store, which ultimately would affect the prices on the products we sell. All available resources are allocated to the sales floor and checkout area to offer the best service to our customers.
Q. How can I obtain information on the Giant Tiger franchise program?
Interested candidates should submit their resume to careers@giantiger.com