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Free Shipping

Enjoy FREE standard shipping to any location in Canada every day for orders over $50!

We offer two shipping methods for most items:
Standard Shipping – usually 5 to 10 business days delivery - $8.98 flat rate*
Priority Shipping – usually 2 to 3 business days delivery - $13.98 flat rate*

* Delivery times may be subject to shipping location, holiday peak periods, and any national or provincial statutory holidays.

If your order does qualify for FREE Standard Shipping (order over $50 before applicable taxes and shipping fees), you may choose to apply the shipping credit earned towards Priority Shipping to get that at a discounted rate of $5.00.

Shipping surcharges will be applied for select items based on its size and weight. Please see individual product pages for details to determine if the item will have a shipping surcharge applied.

Your actual shipping cost will be listed during checkout and charged to you when your items are shipped.

Delivery is Monday to Friday 8 am to 5 pm in your local time. If the delivery cannot be completed (for example, if you’re not home), the carrier may attempt another delivery, or leave notification at your door instructing you where and when you can pick up your order.

Please note that Giant Tiger is not responsible and cannot be held liable for delivery delays that may occur as a result of poor weather conditions.

Contact Us

Need help? Have feedback? We want to hear from you!

We invite you to visit our Frequently Asked Questions page before contacting us, as it may answer your questions.

Online orders, shipping & returns

For information and questions about your order, shipping or returns, please call us at 1-844-99-GIANT (44268). Please have your order or account information available to help us quickly assist you.

By phone for online order questions:
1-844-99-GIANT (44268)
A Customer Service Agent will be available to help 7 days a week between 9 am to 9 pm EST.

Stores & Company

Your local store can assist you in answering any of your questions about Giant Tiger and its services. At anytime, you may ask for assistance at the customer service desk or from any store associate on the sales floor. Learn more about Giant Tiger Stores here.

By phone:
For store hours and contact information, search for your local Giant Tiger in our Store Locator.

By mail:
Giant Tiger Stores Limited.
2480 Walkley Road
Ottawa, ON
K1G 6A9

Feedback Surveys

Customer Accessibility
In-store Shopping Experience Survey

Media inquiries

Alison Scarlett
Manager, Public Relations and Community Activation

 

GT News:

Click for the BBB Business Review of this Discount Stores in Ottawa ON

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